CANCELLATION: In the event that you need to reschedule your appointment, we ask that you please give at least 24 hours’ notice before the beginning of your appointment. We realize that in rare circumstances you may not be able to cancel in a timely manner, please know that you will be charged a cancellation fee of 50% the price of your scheduled appointment and “NO SHOWS” will be charged 100% of the reserved service amount.
STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY! Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a cancellation fee will apply.
ARRIVAL TIME: Please arrive to your appointment at least 5 minutes prior to the scheduled time. All services offered have a specific time schedule, and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule for the next client.
LATE ARRIVAL POLICY: All appointments begin and end on time so that the next client is not delayed. If the treatment does not start on time, the treatment time will be reduced accordingly, and you will still be required to pay full price. If a client is more than 15 minutes late, we may require that the appointment be rescheduled, and it will be considered a cancellation. We regret that late arrivals will not receive extension of scheduled appointment time. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with advanced notification of late arrival.
Thank you for understanding,
Graceful Touch Day Spa